1. Please access the account page by clicking on [Account],click on Security level, and then click on Google Authenticator Code.
2. Click on the Enable now button, fill in 3 security answers and click submit.
3. Complete reset by resetting the Google Authenticator based on the guideline.
Remark: You are unable to reset the Google Authenticator if unable to login. You may submit the information below to Customer Service and reset after verification complete.
1. Username
2. Email
3. Answer to 3 security questions